The Home Depot is a home improvement retailer that operates in the whole world. They considered themselves as the world’s largest in their own field. They offer home improvement needs such as: appliances, kitchen remodeling, bathroom decorating ideas, patio furniture, bbq grills, power tools, hand tools, carpeting and much more. They believe in building long-lasting relationships with their clients and employees.
With their success, they are able to established multiple branches in the whole world. But the effect is their communication process becomes more complicated.
They are struggling in providing seamless communications between departments, branches and employees.The deadlines aren’t met because of slow response time. The sales team cannot communicate well to the technical team. This greatly affect the organization because of the lack of communications.
The management already recognized the communications problem of the branches and departments of The Home Depot. With this, they searched for possible business resource that offers seamless communications between internal departments of a company.
They’ve found out the emerging powers of the enterprise enhanced messaging technology that Streamline offers. Because of the flexibility of terms, The Home Depot tried the services of Streamline for one month. The results are positives for them. Their employee engagements are increasing gradually.
The seamless communications between departments and branches are met with the usage of these communication technologies. With Voice call, Video Call, SMS, MMS, and email communication channels are integrated in just one software, there are no more reasons to miss any important messages within the company. If the departments and branches work together, that’s the time they can provide quality customer service to the customers. By constant communication to all available channels, Streamline can build lasting relationships.
With just initial results, their branch manager in Atlanta confidently said, “Thanks Streamline! We've seen amazing results already. Streamline is the most valuable business resource we have EVER encountered”.
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