Resources - Lists

Do you offer support?

You may call or Streamline at our customer support center, (703) 596-8989 from 9:00am to 5:00pm EST
Monday thru Friday. You may also email us at support@Streamline.com

How do I add features?

You may call or Streamline at our customer support center, (703) 596-8989 from 9:00am to 5:00pm EST
Monday thru Friday. You may also email us at support@Streamline.com

Is there a contract? How does your cancellation work?

You may call or Streamline at our customer support center, (703) 596-8989 from 9:00am to 5:00pm EST
Monday thru Friday. You may also email us at support@Streamline.com

How are my clients going to know that they can now Streamline?

You may call or Streamline at our customer support center, (703) 596-8989 from 9:00am to 5:00pm EST
Monday thru Friday. You may also email us at support@Streamline.com

How do I access my messages?

You may call or Streamline at our customer support center, (703) 596-8989 from 9:00am to 5:00pm EST
Monday thru Friday. You may also email us at support@Streamline.com

How do I respond to my messages?

You may call or Streamline at our customer support center, (703) 596-8989 from 9:00am to 5:00pm EST
Monday thru Friday. You may also email us at support@Streamline.com

Will my customers need an App to Streamline?

You may call or Streamline at our customer support center, (703) 596-8989 from 9:00am to 5:00pm EST
Monday thru Friday. You may also email us at support@Streamline.com

How much do these features cost?

You may call or Streamline at our customer support center, (703) 596-8989 from 9:00am to 5:00pm EST
Monday thru Friday. You may also email us at support@Streamline.com

Who else is doing this? What other companies give their clients access to text messaging?

You may call or Streamline at our customer support center, (703) 596-8989 from 9:00am to 5:00pm EST
Monday thru Friday. You may also email us at support@Streamline.com

Is this enterprise ready?

You may call or Streamline at our customer support center, (703) 596-8989 from 9:00am to 5:00pm EST
Monday thru Friday. You may also email us at support@Streamline.com

Do you offer support?

You may call or Streamline at our customer support center, (703) 596-8989 from 9:00am to 5:00pm EST
Monday thru Friday. You may also email us at support@Streamline.com

Do I make all my numbers SMART?

You may call or Streamline at our customer support center, (703) 596-8989 from 9:00am to 5:00pm EST
Monday thru Friday. You may also email us at support@Streamline.com

Do you work with Non-Profits?

You may call or Streamline at our customer support center, (703) 596-8989 from 9:00am to 5:00pm EST
Monday thru Friday. You may also email us at support@Streamline.com

Can this be used for public safety and emergency notifications?

You may call or Streamline at our customer support center, (703) 596-8989 from 9:00am to 5:00pm EST
Monday thru Friday. You may also email us at support@Streamline.com

How does my receptionist transfer text message to other departments?

You may call or Streamline at our customer support center, (703) 596-8989 from 9:00am to 5:00pm EST
Monday thru Friday. You may also email us at support@Streamline.com

Do you have a call center solution?

You may call or Streamline at our customer support center, (703) 596-8989 from 9:00am to 5:00pm EST
Monday thru Friday. You may also email us at support@Streamline.com

Does this work with VoIP lines?

You may call or Streamline at our customer support center, (703) 596-8989 from 9:00am to 5:00pm EST
Monday thru Friday. You may also email us at support@Streamline.com

Can I use this to communicate with my staff?

You may call or Streamline at our customer support center, (703) 596-8989 from 9:00am to 5:00pm EST
Monday thru Friday. You may also email us at support@Streamline.com

I have seen a lot of text messaging – how are you guys different?

You may call or Streamline at our customer support center, (703) 596-8989 from 9:00am to 5:00pm EST
Monday thru Friday. You may also email us at support@Streamline.com

How long has Streamline been around?

You may call or Streamline at our customer support center, (703) 596-8989 from 9:00am to 5:00pm EST
Monday thru Friday. You may also email us at support@Streamline.com

Can we use this for donations?

You may call or Streamline at our customer support center, (703) 596-8989 from 9:00am to 5:00pm EST
Monday thru Friday. You may also email us at support@Streamline.com

Is this carrier grade?

You may call or Streamline at our customer support center, (703) 596-8989 from 9:00am to 5:00pm EST
Monday thru Friday. You may also email us at support@Streamline.com

I am developer – do you have APIs?

You may call or Streamline at our customer support center, (703) 596-8989 from 9:00am to 5:00pm EST
Monday thru Friday. You may also email us at support@Streamline.com

I am a developer – can I build application modules on top of our platform?

You may call or Streamline at our customer support center, (703) 596-8989 from 9:00am to 5:00pm EST
Monday thru Friday. You may also email us at support@Streamline.com

Is there training with this service?

You may call or Streamline at our customer support center, (703) 596-8989 from 9:00am to 5:00pm EST
Monday thru Friday. You may also email us at support@Streamline.com

Do you support multiple languages?

You may call or Streamline at our customer support center, (703) 596-8989 from 9:00am to 5:00pm EST
Monday thru Friday. You may also email us at support@Streamline.com

Is this for large companies only?

You may call or Streamline at our customer support center, (703) 596-8989 from 9:00am to 5:00pm EST
Monday thru Friday. You may also email us at support@Streamline.com

How do I know if someone has texted me?

You may call or Streamline at our customer support center, (703) 596-8989 from 9:00am to 5:00pm EST
Monday thru Friday. You may also email us at support@Streamline.com

Can we make an individual extension SMART / txtCapable ?

You may call or Streamline at our customer support center, (703) 596-8989 from 9:00am to 5:00pm EST
Monday thru Friday. You may also email us at support@Streamline.com

What if I need more than 5 devices for one number?

You may call or Streamline at our customer support center, (703) 596-8989 from 9:00am to 5:00pm EST
Monday thru Friday. You may also email us at support@Streamline.com

How does a call center handle incoming messages?

You may call or Streamline at our customer support center, (703) 596-8989 from 9:00am to 5:00pm EST
Monday thru Friday. You may also email us at support@Streamline.com

Can you link my message history to my existing appointment software or CRM, so I don’t have to do it manually?

You may call or Streamline at our customer support center, (703) 596-8989 from 9:00am to 5:00pm EST
Monday thru Friday. You may also email us at support@Streamline.com

How do I install my txtConsole?

You may call or Streamline at our customer support center, (703) 596-8989 from 9:00am to 5:00pm EST
Monday thru Friday. You may also email us at support@Streamline.com

How do I import contacts from my CRM/CMS system?

You may call or Streamline at our customer support center, (703) 596-8989 from 9:00am to 5:00pm EST
Monday thru Friday. You may also email us at support@Streamline.com

What are the do/don’t of text marketing communication?

You may call or Streamline at our customer support center, (703) 596-8989 from 9:00am to 5:00pm EST
Monday thru Friday. You may also email us at support@Streamline.com

How do I conform to opt-out options for customers?

You may call or Streamline at our customer support center, (703) 596-8989 from 9:00am to 5:00pm EST
Monday thru Friday. You may also email us at support@Streamline.com

Why is it important to reserve my phone number?

You may call or Streamline at our customer support center, (703) 596-8989 from 9:00am to 5:00pm EST
Monday thru Friday. You may also email us at support@Streamline.com

Can I just reserve my number without subscribing to Enhanced Messaging?

You may call or Streamline at our customer support center, (703) 596-8989 from 9:00am to 5:00pm EST
Monday thru Friday. You may also email us at support@Streamline.com

How do I remove people that do not want to be texted?

You may call or Streamline at our customer support center, (703) 596-8989 from 9:00am to 5:00pm EST
Monday thru Friday. You may also email us at support@Streamline.com

Can you have multiple conversations at the same time, and are small businesses limited to 20 messages per second?

You may call or Streamline at our customer support center, (703) 596-8989 from 9:00am to 5:00pm EST
Monday thru Friday. You may also email us at support@Streamline.com

What happens if we get 1000’s of text messages coming in at the same time?

You may call or Streamline at our customer support center, (703) 596-8989 from 9:00am to 5:00pm EST
Monday thru Friday. You may also email us at support@Streamline.com

How many user licenses do I get with one package/ one phone line?

You may call or Streamline at our customer support center, (703) 596-8989 from 9:00am to 5:00pm EST
Monday thru Friday. You may also email us at support@Streamline.com

FREQUENTLY ASKED QUESTIONS

Do you offer support?

How do I add features?

Is there a contract? How does your cancellation work?

How are my clients going to know that they can now Streamline?

How do I access my messages?

How do I respond to my messages?

Will my customers need an App to Streamline?

How much do these features cost?

Who else is doing this? What other companies give their clients access to text messaging?

Is this enterprise ready?

Do you offer support?

Do I make all my numbers SMART?

Do you work with Non-Profits?

Can this be used for public safety and emergency notifications?

How does my receptionist transfer text message to other departments?

Do you have a call center solution?

Does this work with VoIP lines?

Can I use this to communicate with my staff?

I have seen a lot of text messaging – how are you guys different?

How long has Streamline been around?

Can we use this for donations?

Is this carrier grade?

I am developer – do you have APIs?

I am a developer – can I build application modules on top of our platform?

Is there training with this service?

Do you support multiple languages?

Is this for large companies only?

How do I know if someone has texted me?

Can we make an individual extension SMART / txtCapable ?

What if I need more than 5 devices for one number?

How does a call center handle incoming messages?

Can you link my message history to my existing appointment software or CRM, so I don’t have to do it manually?

How do I install my txtConsole?

How do I import contacts from my CRM/CMS system?

What are the do/don’t of text marketing communication?

How do I conform to opt-out options for customers?

Why is it important to reserve my phone number?

Can I just reserve my number without subscribing to Enhanced Messaging?

How do I remove people that do not want to be texted?

Can you have multiple conversations at the same time, and are small businesses limited to 20 messages per second?

What happens if we get 1000’s of text messages coming in at the same time?

How many user licenses do I get with one package/ one phone line?

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